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Frequently asked questions

How do I go through the electronic toll payment lane?

On which motorways does my badge work?

Which lane should I take at the tolls for my vehicle?

Can I use my badge abroad?

How do I use my badge in electronic toll payment lanes in Spain?

Where can I subscribe?

How do I get sponsored?

What do I need to subscribe?

Can I use my badge straight away?

How do I position my electronic toll payment badge in my vehicle?

How do I activate my badge?

My badge is lost/stolen. What should I do?

How do I use my badge in a car park with electronic payment?

How do I get an extra badge?

How do I get an extra badge holder?

How do I access my subscriber area?

I have lost my username and/or password. What should I do?

How do I consult the recent journeys for which I have not yet been charged?

I can see a billed trip with the letters MEJ. What do I do?

I am already a customer. Can I use my badge in Spain?

How can I exchange my badge that is no longer working?

How do I change my subscription plan?

The payment for my journeys has been refused. What do I need to do to settle what I owe?