Need help?

Simply enter your username (or subscriber number) and your password.

Your username appears in all emails sent by Bip&Go and on all your bills.

You will have chosen your password when creating your account. If you have forgotten your username or password, click here

Your username is the same as your subscriber number. It appears in most emails sent by Bip&Go and on all your bills.

For your information, your username is the 2 last figures under the company name and the 7 figures under the customer name on the label of your badge.

To recover your customer ID and/or password, simply follow the tutorial below. You can also click here and follow the instructions.

You can carry out the following operations:

• Order an extra badge
• Order an extra badge holder
• View and print your bills
• View your current itineraries
• View information messages
• Consult the status of your customer account

• Change your bank details

Changing your payment information is a piece of cake: in just a few clicks, with your bank details to hand, you can make the change quickly and securely. We explain how in the tutorial below:

• Cancel a lost or stolen badge

It is important to act swiftly if your badge gets lost or stolen. You can easily report a stolen/lost badge in your subscriber area. Find out how with this tutorial:

• Update your postal address, telephone number, email address.

Want to update your details? This tutorial shows you how to change each field without wasting any time:

• Contact a customer advisor

When you contact our customer service team, our advisers will respond via your subscriber area. This tutorial shows you how to find your messages:

These trips can be viewed in your subscriber area . To consult them, click on the "Detailed view" link in the "My badges" table. The journeys will no longer be visible in this section when they have been billed.

Would you like your badge to be sent to an address other than the billing address? Follow this simple tutorial: