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Subscription -
Withdrawal/cancellation

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How long is my commitment to Bip&Go?

The subscription to Bip&Go motorway electronic toll payment is without engagement; there is no minimum duration or notice period for cancellation.

I have changed my mind; am I entitled to a period of withdrawal?

In accordance with article L121-21 and onwards of the French Consumer Code, the consumer has a period of 14 days to exercise their right of withdrawal according to the terms displayed on the withdrawal form available on the website of the issuing company: https://www.bipandgo.com/en.

How can I cancel my contract?

You can cancel your Bip&Go contract at any time; there is no minimum duration or mandatory notice period.

To cancel, you must return your badge, either in a Bip&Go agency, or by registered post with acknowledgement of receipt addressed to:
Bip&Go
échangeur de Senlis, CS 10 193
60306 SENLIS CEDEX

The cancellation will be effective upon return of the badge and settlement of all sums owed.

There is no cancellation fee if your Bip&Go badge is returned in good condition within 30 days of your cancellation request. Failing this, the costs defined in the sales T&Cs may be claimed. The cancellation of the contract will take effect once the badge or badges have been returned.

To which address should I send my badge when I cancel my contract?

To cancel, you must return your badge, either in a Bip&Go agency, or by registered post with acknowledgement of receipt addressed to:
Bip&Go
échangeur de Senlis, CS 10 193
60306 SENLIS CEDEX

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