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My Bip&Go badge -
My badge is not working

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My badge is not working at the toll. What should I do?

If the machine gives you a ticket:

  • Take the ticket (you will need it to identify the entry lane when you pay)
  • At the exit, go to a manned lane or a lane for all payment methods with an intercom, which will be signalled with this logo
  • Show your ticket and your badge to record the transaction.

If you do not have a ticket, use the intercom to request assistance and follow their instructions.

If this happens several times and your badge is correctly positioned on the windscreen, you should probably request a replacement. In this case, request a replacement under the "Replace a defective badge" section in your subscriber area. Make sure that there is no specific message telling you that your subscription contract has been temporarily suspended in your subscriber area.

You can also replace your badge immediately in one of our Bip&Go agencies.

How can I exchange my badge that is no longer working?

If your badge has failed to work on several occasions, make sure it is correctly positioned on the windscreen. You can ask for a replacement in the "Replace a defective badge" section of your subscriber area. Make sure that there is no specific message telling you that your subscription contract has been temporarily suspended in your subscriber area.

You can also replace your badge immediately in one of our Bip&Go agencies.

How do I change the battery in my badge?

You should never change the battery yourself. If your badge is not working, you can request a replacement in the "Replace a defective badge" section of your subscriber area or directly in one of our Bip&Go agencies.

Badge replacements for a technical fault are covered by Bip&Go (not including return fees for the old badge). However, if the badge has been damaged, it will be charged at the current price.

How often do I need to change my badge?

The badge has an average lifespan of 5 years. As long as your badge is still being detected at the tolls, you can continue to use it. Otherwise, you may exchange it. See how to exchange my badge

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