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Find all the answers to your questions about electronic toll payment in our FAQs.

Payment

Questions

Your bills will be updated between the 10th and the 12th of the month following the journey. Your account will be debited from the 15th of the month following your journeys.

No. Your bills can only be paid by direct debit.

You can update the payment details used for your subscription direct debit by going to “My details”, then “My bank details.”
If a direct debit has been declined, to avoid your badge being suspended, please also pay the outstanding invoice in the “My invoices” section.

Some Swiss and UK banks do not allow direct debit payments in euros. If a payment issue occurs, please check directly with your bank.
Here is the full list of Swiss and UK banks that may not allow this direct debit: Raiffeisen Schweiz Genossenschaft, Revolut Ltd, Starling Bank, Credit Suisse (Schweiz), PostFinance, UBS Switzerland, Barclays Bank UK PLC, Thurgauer Kantonalbank, Banque Cantonale de Genève, Banque Cantonale du Valais, Luzerner Kantonalbank, Banque Cantonale Neuchâteloise, National Westminster Bank, Wise Europe S.A, Banque Cantonale de Fribourg, Handelsbanken, Schaffhauser Kantonalbank.

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Do you have any other questions? Contact our customer service!