How to Change the Battery in Your Motorway Toll Badge

Should You Change Your Toll Badge Battery If It Stops Working?

When correctly positioned on your windscreen, your motorway toll badge lets you pass through tolls without stopping and helps you avoid queues. However, sometimes the badge may stop working. Is this due to a battery issue or another fault? Should you change the battery in your toll badge?

My Badge Isn’t Working: First Things to Check

If your badge isn’t functioning properly, first make sure it’s correctly placed on your windscreen. A badge may not be detected if you hold it in your hand or place it elsewhere in your car. You can find guidance on how to position your badge correctly in our FAQ section. 
Log in to your account to check that your subscription is still active and make sure that your contract hasn’t been temporarily suspended. 

Discover all our tips and best practices for using your badge correctly.

Can You Replace Your Motorway Toll Badge Battery?

You cannot replace the battery in your toll badge yourself. 
If you’ve checked that your badge is correctly positioned and it still doesn’t work, or if you’re experiencing recurring issues, it’s likely time for a replacement. The average lifespan is around five years, but this can be reduced if your badge is frequently exposed to Wi-Fi signals.

How Do You Replace Your Motorway Toll Badge?

If your badge is no longer working or you’re having repeated issues at several different toll barriers, you can request a replacement. Simply log in to your account and select the “replace faulty badge” option. A new badge will be sent to you free of charge, but you’ll need to return the old one first. However, if your badge shows signs of damage, a replacement fee may apply.