Lost Motorway Ticket: What Should You Do?

Lost Motorway Toll Ticket: Everything You Need to Know

Every driver knows that a motorway toll ticket is an important item to keep safe throughout your journey. However, it’s not uncommon to misplace it once you’re on the road. So, what should you do if you’ve lost your motorway ticket? What is its purpose? Are there more convenient alternatives for travelling on French motorways? Bip&Go, Europe’s leading mobility provider, answers your questions.

The Motorway Toll Ticket: What Is It and How Does It Work?

When you enter a motorway, you’re given a toll ticket. This simple slip of paper contains key information such as your entry point and time. You must keep this ticket for the entire journey, as it’s required to pay your toll when you exit. At the end of your trip, you’ll need to present the ticket at the toll booth to determine your fee, which is calculated based on your vehicle category and the distance travelled. You can then pay using various methods (bank card, cash, etc.).

In recent years, a new motorway system has transformed travel in France: the free-flow motorway. With this system, there are no longer toll booths at entry or exit, and drivers no longer need a ticket.

What Should You Do If You Lose Your Toll Ticket?

Whether you’re on a long journey or making regular short trips, using the motorway saves you time and fuel. However, you must pay the appropriate toll charges when driving on tolled sections. 
But if you lose your toll ticket, you won’t know the exact amount to pay at the exit. Here’s what you should do if this happens to you.

I’ve Lost My Toll Ticket: What Fare Will I Be Charged?

You are still required to pay your toll even if you’ve lost your ticket. At the exit, you’ll be charged the highest possible fare. 
If you find your ticket later, you can request a refund for the difference. Simply contact the customer service of the motorway operator concerned. For example, contact Sanef Conseil if you were travelling on the Sanef network.

The Liber-T Badge: No More Lost Tickets or Card Hassles

By choosing a Bip&Go electronic toll subscription, you’ll receive the Liber-T badge, which offers several benefits:

• No more paper tickets, and therefore no more lost ticket issues; 
• No need to take out your bank card to pay your toll; 
• No need to open your window; 
• Drive straight through the toll using dedicated lanes without stopping; 
• Save both time and money; 
• Access the Bip&Go mobile app to track your toll usage, find parking or an electric charging point; 
• Use all motorways in France, Italy, Spain, and Portugal; 
• Reserve parking spaces from a network of 800 car parks across Europe, including 450 in France.

How Does the Electronic Toll Badge Work?

The electronic toll badge is an innovation that has become increasingly popular with the introduction of free-flow motorways in France. The badge is designed to simplify and streamline travel on fast roads, removing the hassle that often occurs at toll areas.

The badge is linked to a toll subscription held by the vehicle owner. It means you don’t have to pay at the toll booth in person. Simply place your badge in its holder on your windscreen and use the dedicated lanes for subscribers. As you approach the barrier, wait for the beep indicating your badge has been detected. The barrier will lift automatically—no action required.

Your toll payments for the month are then automatically debited from your monthly subscription.

On free-flow motorways, the badge is detected by overhead gantries as you drive through. There’s no need to log in to the motorway operator’s website to pay, unlike non-subscribers.

Bip&Go: Your Trusted Mobility Partner in France

Since 2012, Bip&Go has built a reputation for reliability, offering a range of electronic toll subscription plans to suit every driver. Occasional users and daily commuters have different needs, so Bip&Go provides:

- Pay-as-you-go subscriptions, so you only pay for the months you travel, 
- A plan designed for holidaymakers, 
- A fixed-price subscription, 
- And the Fréquence+ offer, giving you 30% off after 20 trips on the same route.

Discover our electronic toll badge subscriptions for greater convenience and to forget about tickets for good!

FAQ

What should I do if I lose my motorway toll ticket?

If you lose your toll ticket, you’ll have to pay the maximum fare for that motorway. However, if you find your ticket in the following days, you can request a refund from the company managing the motorway.

What are the benefits of electronic tolling over traditional tickets?

With an electronic toll badge, you never have to worry about where your ticket is. Your badge is detected automatically as you pass through, triggering automatic payment of your toll. You can drive with complete peace of mind, without the hassle of approaching a toll booth.

How can I get a Bip&Go electronic toll badge?

To get your Bip&Go badge, simply sign up for an electronic toll subscription. Bip&Go offers plans to suit every driver. Find the subscription that best matches your needs and sign up in just a few clicks. Your badge will be delivered within a few days. You can also visit a Bip&Go branch.

What common mistakes should I avoid with toll tickets, and how can I resolve them?

The most common mistake is losing your toll ticket. This ticket is essential for the correct fare to be applied at the toll. If you lose it, you’ll have to pay the maximum amount. However, you can request a refund of the difference if you find your ticket once you’ve arrived at your destination.