What to Do in Case of a Motorway Breakdown, and How to Get Assistance? 

A breakdown on the motorway is always a stressful situation. How should you react effectively? What steps should you take to ensure your safety? Most importantly, who should you call and how can you get help quickly on the motorway? Here’s a practical guide to help you know exactly what to do, so you can drive with peace of mind—even when the unexpected happens.

What Numbers to Call for Assistance on the Motorway?

Your vehicle is showing signs of trouble. You’ve switched on your hazard lights, moved safely to the hard shoulder, got out of the car, and are now standing behind the safety barriers to protect yourself in case of multiple collisions. 
You’ve followed the motorway driving tips recommended by road safety authorities. You’re in a safe spot.

So what’s next to get assistance? Who should you contact, and how? Motorway breakdown assistance is strictly regulated. You must reach out to the authorised services using one of the following options:

- An orange emergency call box (every 2 km) to pinpoint your precise location; 
- The SOS Autoroute app, or a phone call from a safe area; 
- 112, the European emergency number, if you can’t access a call box; 
- 114, by SMS for people who are deaf or hard of hearing.

Only approved companies are permitted to carry out breakdown assistance on the motorway. You’ll be directed to a nearby garage for repairs.

How Does Motorway Breakdown Assistance Work?

Motorway breakdown services operate 24/7 and are strictly regulated by law. Their priority is to get motorists to safety as quickly as possible.

- Repairs can be carried out on the spot if the issue is quickly fixable. 
- If not, your vehicle will be towed to the nearest garage. 
- Authorised providers follow a precise procedure, and their response times are monitored.

The average response time varies depending on the motorway network and conditions. Factors such as your vehicle’s weight, the type of load, or the weather can affect this timeframe. However, the rules remain the same whether you’re on a smaller motorway or a major route like the A10. 
Breakdown charges vary depending on the time of day and the nature of the incident. A fixed rate is often offered for breakdowns resolved within 30 minutes. If more time is needed, additional fees may apply.

How Does Bip&Go Help You Manage a Breakdown?

For better support in the event of a breakdown, Bip&Go offers enhanced assistance with its Premium add-on option. 
If you break down on the motorway, the Premium option gives you additional support in the face of difficulties, thanks to extra services including:

- Mechanical breakdown cover with up to €1,000 reimbursed; 
- Tyre puncture cover up to €200; 
- Additional towing assistance; 
- Support with accident reports.

This assistance, and much more, is available in France, Spain, Portugal, and Italy. 
Driving with peace of mind also means knowing you have help available in case of a breakdown or for your everyday journeys. 
Bip&Go provides all the essential services to make your journeys easier and reduce the risk of unexpected events, such as:

- The charging point card for electric vehicles (for hassle-free charging); 
- Locating charging points at motorway service areas; 
- Automatic payment on open lanes using the toll badge, saving you valuable time; 
- Clear communication of motorway toll rates.

You can also visit the SANEF motorways website. It supports you on its network, which includes the A1, A2, A4, A13, A14, A16, A26, A29, and A31 motorways, as well as across the rest of France. The “Sanef & You” app provides traffic forecasts to help you avoid congestion. Live traffic updates also help you stay alert and safe. You’ll also be informed about motorway maintenance operations. 
For a smooth journey, it’s important to stay updated on motorway projects or widening works to anticipate disruptions. You can also check motorway weather forecasts to adapt your driving. All these digital tools are provided for a more serene driving experience.

Preparing for a motorway breakdown also means choosing the right partners. Bip&Go makes your journeys simpler and safer. Don’t wait for an emergency—equip yourself with a Bip&Go badge and the Premium option for greater safety, convenience, and peace of mind.