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Billing -
Payment

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When will I be billed?

Your bills will be updated between the 10th and the 15th of the month following the journey. Your account will be debited from the 15th of the month following your journeys.

Can I choose the payment method for my bills?

No. Your bills can only be paid by direct debit.

The payment for my journeys has been refused. What do I need to do to settle what I owe?

Go to your subscriber area and click on the red button at the right of your screen that says "Settle my unpaid bills" then follow the instructions.

I have paid twice for the same journey, through my badge and with another payment method. What should I do?

If you find that you have been charged twice with your badge and another payment method, please send us an email by clicking here with proof of payment. We can then send the details to the motorway company in question, which will check and confirm your situation and award a refund on your next bill.

Can I choose the direct debit date?

No. Your account will be debited from the 15th of the month following your journeys.

I can see a billed trip with the letters MEJ. What do I do?

"MEJ" is a badge detection anomaly when passing through the tolls. To remedy this, please send full details of your journey, including the entry toll name, using this contact form. The subject line should be "journey anomaly". We can then process your request as quickly as possible and send the details to the motorway company in question, which will check and confirm your situation and award a refund on your next bill.

My bank details have changed. What should I do?

You can change your bank details immediately in your subscriber area under the section "Change my bank details". The change will take effect on your next direct debit payment.

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