Bip&Go FAQs

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Find all the answers to your questions about electronic toll payment in our FAQs.


How to subscribe

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Where can I subscribe?

  • You can sign up to electronic toll payment in 3 clicks on and your Bip&Go badge will be dispatched within 48 hours (2 working days), subject to postal delays (international delivery may last 5 working days).
  • In one of the Bip&Go agencies . See our video.
  • By contacting Bip&Go Customer Services on + (33)9 708 08 765 ) from Monday to Friday from 8am to 7pm between 1 June and 30 September, then from 8am to 6pm the rest of the year (excluding French public holidays), and on Saturdays from 9am to 5pm.

Get more information on online subscription by watching our video tutorial.

What do I need to subscribe?

For subscription plans

  • Via the website it is simple! Go directly to , with your bank details ready (including IBAN) and your mobile (to receive the validation code via text message)
  • In an agency, you only need your bank details, proof of identity and a mobile phone.

How does payment work if I live outside France?

  • You don't need to do anything extra. However, some banks in Switzerland and the UK do not allow direct debits in euros. Please contact your bank directly if you experience any payment problems. Here is the full list of Swiss and British banks that may not authorise this direct debit : Raiffeisen Schweiz Genossenschaft, Revolut Ltd, Starling Bank, Credit Suisse (Schweiz), Postfinance, Ubs Switzerland, Barclays Bank Uk Plc, Thurgauer Kantonalbank, Banque Cantonale De Geneve, Banque Cantonale Du Valais, Luzerner Kantonalbank, Banque Cantonale Neuchateloise, National Westminster Bank, Wise Europe S.A,Banque Cantonale De Fribourg, Handelsbanken,Schaffhauser Kantonalbank.

When will I receive my Bip&Go badge?

  • • If you order online or by mail order, your Bip&Go badge will be dispatched within 48 hours (2 working days). It may then take up to 5 working days to reach your delivery address in France and 10 working days abroad.
  • • When you sign up at a Bip&Go branch, you can leave immediately with your badge.

How do I get sponsored?

Bip&Go has a sponsorship offer, offering €4 to the sponsor and the sponsored friend.

Offre parrainage Offre parrainage

Online subscription

Would you like to subscribe to Bip&Go and be sponsored by a friend? In the subscription form, type PARRAINAGE into the promo code field. Another entry field will appear. Enter your sponsor's customer reference. Please note: your sponsor must have also subscribed online. If your sponsor subscribed in one of our agencies, you must also sign up and be sponsored in an agency.
A total of €4 (all taxes included) will be deducted from your first bill.

Subscribing in an agency:

Go to one of the Bip&Go agencies with your sponsor's customer reference number, your bank details and ID, which are necessary for all subscriptions.

*€4 per sponsorship, paid to the sponsor and the sponsored friend on their bill for the month of sponsorship. Offer limited to private individuals, limited to 5 sponsorships per member per year, not accumulable with other ongoing promotions. Not valid for Liber-t découverte and Liber-t Holiday subscriptions.

Can I use my badge straight away?

  • Yes, if it is issued in an agency.
  • Yes, your badge is ready for you.

I do not want to give my email address and/or telephone number. Can I still subscribe?

No. To be able to validate your subscription, you must indicate your telephone number and email address.

The telephone number allows us to confirm the electronic signature for the SEPA direct debit mandate.
The email address enables us to confirm your subscription with you.

Is there a limited number of badges per subscription?

If you are a private individual, the number of badges is limited to 2 per subscription, except for the Liber-t Holiday offer and toll discount plans, which are limited to one badge.

If you are a professional, the number of badges you can request is limited to 4 online. If you would like more than 4 badges, go to one of our Bip&Go agencies in France or contact us via the contact form

Can I order online and pick up my badge at an agency?

No – if you order your badge online, it will be sent automatically by post to the address you indicated in the registration process.

Are there any fees if I do not use my badge?

No, unless you are on a Pay as you go subscription plan . In this case, if the badge is not used for 14 consecutive months, a non-use fee of €10 will be charged in the 15 th month, as stated in our General Terms and Conditions of Sale .