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Find all the answers to your questions about electronic toll payment in our FAQs.

General Europe badge information

Questions

You can either:

  • Order an extra badge on the MY SHOP page in your subscriber area, if you want to keep your first badge.
  • Exchange your current badge on the “MY BADGES” page in your subscriber area , in the “TRACK MY BADGES” section. Click on the link “Change for Spain, Portugal and Italy” and follow the instructions. A new badge will be dispatched within 48 hours.

    In this case, you must return your old badge within 15 days.

  • Go to one of our branches .

No, there is no option to activate your badge so that it works in these three countries, as well as in France. These functionalities are activated by default in Bip&Go badges. To find out in which countries you can use your badge, click here .

Find out how to make your badge undetectable here

In certain European countries, such as Italy and Portugal, if your badge cannot be detected in the toll lane, your number plate will be read and your journey will be associated with your badge.

Yes, you can lend your badge to a loved one who wishes to drive abroad.

PLEASE NOTE! In this case, don’t forget to change the number plate associated with your badge. Any expenses incurred with the badge will still be charged to the bank account associated with the badge.

If you are already a customer , you can find out whether your subscription plan is compatible with the service extension in the “Usable outside France?” column in the “TRACK MY BADGES” section of the MY BADGES page. You will immediately know whether your badge is compatible and the procedure to follow if it is not.

 

If you are not a customer yet:

 

Offer valid for private individuals only, for the following subscription options:

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Do you have any other questions? Contact our customer service!