What are the advantages of the Bip&Go application? The Bip&Go application allows you to connect t... How are calculated the costs of a journey? From the home screen, click on the car icon at the... How to connect to the Bip&Go application? The identifiers to connect to your Bip&Go acco... How to download the Bip&Go application? The application is free and available on Google Pl... What advantages do I have thanks to my Bip&Go subscription and where can I find them? As a Bip&Go subscriber, you will receive regul...

What does it mean to reserve a parking space on the Bip&Go application? Thanks to a partnership with Zenpark, a ma... How to book a car park from the application? First, make sure you are logged in to your Bip... How do I pay my reservation? You do not have to pay anything in the applica... How do I cancel a reservation? To cancel a reservation, go from the home scre... Where can I find my booking information? All information related to your reservation ca... How can I extend my booking? To extend a reservation, go from the home scre... I already have a Zenpark account, can I use it on the Bip&Go application? No, you can' t use your existing Zenpark accou... How to access the car park? From the home screen, go to "my parking reserv... What if I can't get in or out of the car park? First of all, check the means of access to you...

On which motorways does my badge work? The Bip&Go Liber-t badge works on all French ... How do I use electronic toll payment without stopping? On the bigger tolls in France, you can pay electro... Can I use my Bip&Go electronic toll payment badge in any other countries, other than France? New Liber-t badges issued by Bip&Go from 9th J... How do I go through the electronic toll payment lane? No-stopping toll lane Get into a "Reserved T" l... I do not live in France and do not have a French bank account; can I still use Bip&Go electronic toll payment? With Bip&Go, you can sign up to electronic to...

Which lane should I take at the tolls for my vehicle? At the tolls, electronic toll payment lanes ar... I drive a campervan/caravan. Which electronic toll payment lane should I use? Use the "all classes" lane, which is often loc... I drive a motorbike. Which electronic toll payment lane should I use? If you drive a motorcycle (class 5), use a lan... I have cargo on the roof (roof box, bicycle on the roof…); which electronic toll payment lane should I use? To use Liber-t reserved lanes the total vehicl...

Which vehicle categories are eligible for Bip&Go electronic toll payment? A wide range of vehicles are compatible with ... I drive a campervan/caravan. Can I use Bip&Go electronic toll payment? Yes, as long as your vehicle or entire rig fal... I drive a motorbike. Can I use Bip&Go electronic toll payment? Yes, motorcyclists can use Bip&Go electron... What are the benefits of electronic toll payment for motorcyclists? Like drivers, motorcyclists who have a ... I drive a vehicle that is heavier than 3.5 metric tons and/or taller than 3m. Can I use Bip&Go electronic toll payment? Bip&Go only offers electronic toll payment... I have cargo on the roof (roof box, bicycle on the roof…); can I use Bip&Go electronic toll payment? Yes, as long as your vehicle or entire rig is ... Which kinds of goods vehicles are eligible for Bip&Go electronic toll payment? Goods vehicles are eligible for Liber-t electr...

Can I use my badge in a car park? As well as working across the French motorway ... Where are these selected car parks with electronic payment? Bip&Go electronic toll payment works ... How do I use my badge in a car park with electronic payment? At the entrance to the car park, take your tic... How do I use my badge in an airport car park with the electronic payment system? Using your Liber-t badge in the...

I have changed bank/my bank details have changed You can change your bank immediately in your ... I have moved You can change your address immediately in you... I have changed my name You can contact us either via the cont... I have changed my email address You can change your email address immediately ... Where can I see my message history? You can see your message exchanges with Bip&am... I have changed my telephone number You can change your telephone number immediate...

What can I do in my subscriber area? You can carry out the following operations: ... How do I consult the recent journeys for which I have not yet been charged? These trips can be viewed in your subs... How do I manage my delivery addresses? Simply enter your username (or subscriber numb... I have lost my username and/or password. What should I do? To recover your customer ID and/or password, s... Where can I find my username? Your username is the same as your subscriber n...

I have changed cars. What should I do? The Bip&Go electronic toll payment badge i... How do I change my subscription plan? If you would like to change your subscription ... How do I change the way in which I receive my bills? If you would like to change your billing metho... How do I sponsor a friend? Bip&Go has a sponsorship offer, with €4 fo... Can I pay for several subscription plans from the same bank account? Can I have several badges connected to the same bank account? Yes, you can have several subscriptions or sev... If my partner or child would like a badge for their vehicle, do they need another contract or can it be taken out of my bank account? That is up to you: You can order an e... How can I cancel my contract? You can cancel your Bip&Go contract at any...

How can I see my bills? It is easy to consult your bills. Go directly ... I cannot download my bills. How do I do it? The electronic toll payment bills in your subs... I have lost my bill. How can I get it back? You can consult your bills in your sub... How can I get a duplicate bill? For customers who have opted for electronic bi...

How do I change to electronic billing? If you would like to change your billing metho... How do I change to paper billing? If you would like to change your billing metho...

When will I be billed? Your bills will be updated between the 10th and th... Can I choose the payment method for my bills? No. Your bills can only be paid by direct debit. I have paid twice for the same journey, through my badge and with another payment method. What should I do? If you find that you have been charged twice with ... I can see a billed trip with the letters MEJ. What do I do? "MEJ" is a badge detection anomaly when passing th... My bank details have changed. What should I do? You can change your bank details immediately in yo... The payment for my journeys has been refused. What do I need to do to settle what I owe? Go to the “My invoices” section in your subscriber... I’ve changed my American Express card, what should I do? You can update the payment details used for your s... I am Swiss and/or British and I have a payment problem. Some Swiss and UK banks do not allow direct debit ...

I have an American Express card. Which subscription plan should I choose? Since the start of 2015, American Express card... What is the difference between the standard annual subscription and the one for American Express? There is no difference, the terms are the same... Why is the "Pay as you go" subscription plan not affected? The partnership between Bip&Go and American Ex... I am already a Bip&Go customer and I want to change my payment method to pay with my American Express card. How do I do this? To do this, you need to take out a new subscri... When will I receive my badge? The average dispatch time is 48 hours, subject...

Who can benefit from a 50% discount on the charging card? Bip&Go offers all drivers of 100% electric veh... I have a hybrid vehicle. Can I benefit from the Electric package? The Electric package is reserved exclusively for 1... How can I benefit from the 50% discount on the charging card? You are required to purchase a Bip&Go electric... How do I subscribe to Bip&Go Electric? You can subscribe to the Bip&Go Electric pa... How can I take advantage of the special offer if I am already a customer? Are you already a customer? It is easy: you ca... What is the cut-off date for the 50% discount on the charging card? The 50% discount on the electric charging card is ... In which countries and on which roads can I use my badge? The Bip&Go electronic toll payment badge w...

How much does electronic toll payment cost? The electronic toll payment price depends on y... I use the motorway frequently. Which subscription plan should I choose? If you use the motorway at least once a month,... I use the motorway occasionally. Which subscription plan should I choose? If you use the motorway a few times a year, bu... Is the number of electronic toll payment badges limited? You can request up to 3 badges per contract. ...

What types of subscription are available for professionals? Bip&Go offers 3 subscription solutions, specif... Can I have as many badges as I want? We have offerings for all company sizes, whatever ... Do the professional Bip&Go badges work in Europe? Yes, these badges work in France, Spain, Portugal ... Which type of utility vehicles are eligible for the toll payment? All utility vehicles remaining in categories 1, 2 ... I have an American Express Corporate card - what subscription should I choose? If you have one of the following American Express ...

My badge is not working at the toll. What should I do? If the machine gives you a ticket: Take the tic... How can I exchange my badge that is no longer working? If your badge has failed to work on several occasi... How do I change the battery in my badge? You should never change the battery yourself. If y... How often do I need to change my badge? The badge has an average lifespan of 7 years....

My badge is lost/stolen. What should I do? You must immediately cancel it in the "Lost or... How do I use my badge in a car park with the Liber-t electronic payment system? See question: How do I use my badge in... What is the protective sleeve that comes with the badge for? The protective sleeve makes the badge undetect... I do not want to pay for my journey with my Bip&Go badge. How do I deactivate it? If you insert your badge into the heat-resista... What is the label at the back of the Bip&Go badge for? The label must not be altered under any circum... Can I use one badge for all the types of vehicle I own (car, car with caravan, motorbike, campervan…)? Yes – the Bip&Go electronic toll payment b...

I have a heat-resistant windscreen. Where should I position my badge? If your vehicle has a windscreen with an area ... I have a panoramic windscreen. Where should I position my electronic toll payment badge? If your vehicle has a panoramic windscreen, th... I have a campervan. Where should I position my badge? By default, the Bip&Go badge must be positione... I have a motorbike. Where should I position my badge? When riding a motorbike, we recommend that you... Is it obligatory to stick my electronic toll payment badge to my windscreen? Yes – to ensure that it works correctly and th... How do I position my electronic toll payment badge in my vehicle? L’installation du badge Bip&Go est très simple...

Can I replace my working badge for a newer model? If, for aesthetic reasons or for your personal... How do I get an extra badge? You can order one or several extra badges up t... How do I get an extra badge holder? You can ask for new holders for your electroni... How do I order a motorbike armband? To order a motorbike armband, you can go strai...

How am I charged for using the badge outside France? This is billed by our 2 partners every month (Bip&... Can I get a paper bill for the use of my badge outside France? Paper billing is not available for this service. How much does the Europe badge cost? (activation fee, subscription...) For new customers or to request an extra badge, th... How much does the service outside France cost? Monthly subscription: You drive in Spain, Italy a... How do I go from a monthly France subscription to a yearly one and vice versa? You can make this change directly in your subscrib...

How do I know in which countries my badge works? (It/Sp/Port) I have checked my subscriber area and my badge cannot be used in Italy, Portugal or Spain. What can I do? You can either: Order an extra badge on the MY... Is there an option to activate my badge so that it works in Spain, Portugal and Italy? No, there is no option to activate your badge so t... Why am I being asked for my number plate? In certain European countries, such as Italy and P... How many number plates can I register to my badge? You can only register one number plate per badge. ... What happens if I use my badge in a vehicle other than the one I have registered? Depending on the badge detection mode, or if a pro... How can I change the number plate associated with my badge? You can modify your number plate in your subscribe... Can I lend my badge to a loved one who is going to drive abroad? Yes, you can lend your badge to a loved one who wi... What do I do if I don’t want to use my badge in a certain country? If you do not wish to use your badge in France or ... Which subscription options are compatible with the Spain, Italy and Portugal service extension? If you are already a customer , you can find out ... Is my Liber-t Vacances (Chèques Vacances) subscription valid in Spain, Italy and Portugal? Yes, if you have a Europe badge. To find out wheth... Where can I see the expenses I’ve incurred outside of France? You can see how much you’ve spent at the tolls out... Can I sign up for the Europe badge if I am a professional? No, the Europe badge is only available for private... Is the Europe service extension compatible with motorcycles, caravans and campervans? How do I find out what class my vehicle is abroad? Is the Europe service extension compatible with motorcycles, caravans and campervans? How do I find out what class my vehicle is abroad?

How do I use my badge in electronic toll payment lanes in Italy? Electronic toll payment works the same way in Ital... I have checked my subscriber area and my badge cannot be used in Italy, what can I do? To make this change, go to the “TRACK MY BADGES” s... Where can I use my Bip&Go Europe badge in Italy? You can use your Bip&Go badge on all motorways... How can I use my Europe badge to pay for the ferry in Italy? To use your badge to pay for the ferry in Italy, f... How can I use my Bip&Go Europe badge to pay for parking? Take the lanes indicated by the logo at the entra... What do I do if the barrier doesn’t open or the badge doesn’t work in Italy? If your badge doesn’t work or the barrier doesn’t ... Which lane should I take (for my vehicle) in Italy? You can use your Europe badge with class 1, 2 and ...

How do I use my badge in electronic toll payment lanes in Portugal? There are 2 types of motorway in Portugal: Moto... I have checked my subscriber area and my badge cannot be used in Portugal, what can I do? To make this change, go to the “TRACK MY BADGES” s... Where can I use my Bip&Go Europe badge in Portugal? The Bip&Go Europe badge may be used on the 2 t... What do I do if my badge doesn’t work in Portugal? If your badge does not work, your number plate wil... Which lane should I take (for my vehicle) in Portugal? In Portugal, all toll lanes are available for all ...

Where can I subscribe? You can sign up to electronic toll ... What do I need to subscribe? For subscription plans Via... How does payment work if I live outside France? You don't need to do anything extra. However, ... When will I receive my Bip&Go badge? • If you order online or by mail order, your B... How do I get sponsored? Bip&Go has a sponsorship offer, ... Can I use my badge straight away? Yes, if it is issued in an agency. ... I do not want to give my email address and/or telephone number. Can I still subscribe? No. To be able to validate your subscription, ... Is there a limited number of badges per subscription? If you are a private individual, the number of... Can I order online and pick up my badge at an agency? No – if you order your badge online, it will b... Are there any fees if I do not use my badge? No, unless you are on a Pay as you go subscription... Are there any fees if I do not use my badge? No, unless you are on a Pay as you go subscription...

I have changed my mind; am I entitled to a period of withdrawal? In accordance with article L121-21 and onwards... To which address should I send my badge when I cancel my contract? To cancel, you must return your badge, either ... How long is my commitment to Bip&Go? The subscription to Bip&Go motorway electronic...

What is an electric recharge card? An electric recharge card is a practical way for a... What are the benefits of the Bip&Go recharge card? The Bip&Go recharge card is a practical soluti... Do you need to have a Bip&Go account to order an electric recharge card? The answer is yes. You must have a Bip&Go acco... How do you order a Bip&Go electric recharge card? You can order an electric recharge card via the Bi... How much does a Bip&Go electric recharge card cost? The price of the Bip&Go electric charge card i... Do you need to have a subscription to use the Bip&Go electric recharge card? The Bip&Go electric recharge card is directly ... How many electric recharge cards can I order? As a Bip&Go customer, you are currently entitl... How long does it take to receive a recharge card after the order has been confirmed? Depending on your geographical location, your Bip&... How do you activate a Bip&Go electric recharge card? To activate your card, please follow the steps des... How long must I wait to be able to use my electric recharge card once it has been activated? The Bip&Go electric recharge card is operation... How do you use an electric recharge card on your vehicle? The electric recharge card is really easy to use: ... How much does a Bip&Go electric recharge card cost? To find out the prices applied on the charging net... How do I deactivate an electric recharge card that has been lost or stolen? To deactivate you Bip&Go electric recharge car... Does the Bip&Go electric recharge card let you recharge a vehicle outside France? With the Bip&Go app or the Bip&Go electric... What is the electric charging feature from the Bip&Go app? Thanks to our partner's innovative technology, you... How do I find a charging station adapted to my vehicle on the Bip&Go app? After installing and starting the Bip&Go appli... How do I know if a terminal is compatible with my Bip&Go subscription? After installing and starting the Bip&Go appli... Why can't I see the charging point on the map? There are several reasons why you don't see termin... What represent the colors on the charging card of the electric stations? In order to easily locate the available terminals,... What represent the icons with a cable in the filters section compared to icons without a cable? The symbol of the connector with a cable means tha... How do I start charging my vehicle? In a few steps, you can select a charging station,... How do I cancel the charging of my vehicle? When you arrive at the charging station, you can s... Why is my vehicle not charging at full power? Depending on the model of the vehicle and its gene... How do I stop charging my vehicle? As soon as your vehicle is connected and the "char... How much does it cost to charge my vehicle? The charging points accessible via the Bip&Go ... Why is the Bip&GO rate higher than the one indicated on the terminal? Prices may vary slightly between those displayed o... How do I pay for my electric charging from the Bip&Go app? Bip&Go operates according to a billing system.... Can I associate a subscription or a recharge card with my Bip&Go application? The Bip&Go application allows you, thanks to i...

Which subscription options are compatible with the Spain service extension? If you already are a customer, this information is... How much does the service in Spain cost? By default, using the service in Spain will cost y... How do I use my badge in electronic toll payment lanes in Spain? Electronic toll payment works the same way in Spai... What can I do if I do not want my badge to work in Spain? Whether in France or in Spain, if you do not want ... I am already a customer. Can I use my badge in Spain? This information is available in your subscriber ... I have checked my subscriber area and my badge cannot be used in Spain, what can I do? To make this change, go to the “TRACK MY BADGES” s... How much will it cost me to change my badge for a model compatible with Spain? Changing a functional badge for one valid in Franc... Is my Liber-t Vacances (Chèques Vacances) subscription valid in Spain? Yes: as of 15 May 2017, new Liber-t Vacances badge... I would like to switch options for the use of my badge in Spain, from paying €2.50/month of use to paying €10/year, or vice versa. You can contact us either via the contact form ,... How will my journeys in Spain be billed? They will be billed by our Spanish partner Bip&am... I no longer wish to pay €10/year to use my badge in Spain? To switch from the Spain annual subscription for €...